SITE FAQs

What forms of payment do you accept?

FirstCheckFamily.com accepts the following debit and credit cards:

  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • Visa or MasterCard check cards or ATM cards

You can use debit cards issued by the companies above as well as their standard credit cards. For example, if you are paying with a Visa Check Card please select Visa on the order page when indicating the card type. Similarly, if you are paying with a MasterMoney Card, select MasterCard.

Do you accept credit/debit cards from outside the United States?
When do you charge my credit/debit card for an order? (Upon order or upon shipment?)
I see more than one charge on my account, but I have only placed one order! Why am I seeing multiple charges?
Why was my credit card declined?
Why wasn't my payment accepted?
Can you ship to any location?
What are your shipping fees?
When will my order arrive?
Do you require a delivery signature?
How can I tell if the item I want is in stock or on back order?
May I place an order for items that are on back order?
How do I add a shipping address to my account?
What if my shipping and billing addresses are different?
I shipped my order to an incorrect address. Can I stop the shipment?
Can I change an order once it is placed?
How do I return a product?
What if I receive an incorrect or damaged item?
How do I cancel an order?
How do I request a refund?
What can First Check Customer Service help me do? (888-788-5716)

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